You may be eligible for fee credits when the buyer receives a refund. For eligible partial refunds, fee credits are proportional to the refund that the buyer receives (see examples below).
There are some situations when a buyer is refunded but you won't be eligible for fee credits. See the section below for more information.
Credits for refunds and cancelled orders
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Fee credits for cancelled orders (eligible fees are credited in full) |
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Situation |
Transaction fee credits |
Other fee credits |
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You cancel the order for a reason outside your control:
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You cancel the order for a reason within your control:
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The fixed order fee is not credited |
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Fee credits for refunds (eligible fee credits are proportional to the refunded amount) |
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Situation |
Transaction fee credits |
Other fee credits |
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The fixed order fee is not credited |
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*In this case, sellers aren't required to refund the buyer's original postage.
Note: For transactions where eBay performed currency conversion and a refund is issued within 120 days of the original transaction, the exchange rate used at the time of the original transaction will apply.
Fee credits for partial refunds
When the buyer is issued a partial refund, your eligible fee credits will be proportional to the amount that the buyer is refunded. For example, if the buyer receives a 20% refund of the total amount of the sale, then you'll be credited 20% of the eligible fees that you were charged. See the detailed examples below.
Refunds that don't qualify for seller fee credits
We don't issue fee credits in any of the following situations:
- You refunded the buyer outside of eBay (using PayPal to send money, for instance)
- eBay stepped in to help with a return or item not received request, and the case was closed with a full or partial refund issued to the buyer
- You deduct a portion from the buyer's refund because they returned the item used or damaged (only applies to eligible sellers)
How you'll receive your fee credit
If you qualify for a fee credit, the credit will typically be added to your Available funds, and may be used to pay for any selling costs that are normally funded from your funds awaiting payout. If the full fee was originally charged to a credit or debit card, then the fee may be refunded back to the same method used to pay the fee.
You can see the fee credit details on your financial statement.
Listing and optional listing upgrade fee credits
It's generally free to list on eBay.com.au, unless you choose to add a listing upgrade.
Listing and optional upgrade fees are non-refundable once charged, even if your item doesn't sell or you remove an upgrade from your listing.
Follow the links below to review the eBay fee terms which apply to you:
Credits for removed listings
If we have to remove one of your listings, you may receive a fee credit, depending on the reason for the listing removal.
If the listing was removed because an unauthorised person used your account, we'll automatically credit any listing fees and transaction fees associated with the unauthorised activity.
If we removed your listing because it violated one of our policies, we'll credit fees on a case-by-case basis, based on the circumstances. We will take any previous policy violations into account.