Are you a buyer looking for information on collecting an item? Read our article on buying a local pickup item
Adding local pickup to your listing
When creating your listing, simply select No postage: Local pickup only from the drop-down menu in the Postage details section. Make sure you've entered your postcode in the Item location, as this will be shown on your listing.
You can also offer local pickup in addition to other postage options. Select Offer additional service, then select Local pickup from the bottom of the drop-down list.
Payment options for local pickup
In your payment options, select Pay on pickup and any other payment methods you'd like to accept. For more information about which payment methods you can offer on pickup, see our Payment methods policy.
Tip
For local pickup items, we don't recommend accepting payment methods that take time to clear, such as personal cheques.
Arranging pickup
In your item description or checkout instructions, specify when and how the buyer can collect the item. Don't add your full address, just the area will do.
You can then get in touch with the buyer after the listing ends to confirm the details of the pickup.
Proof of pickup
Proof of pickup is required to protect you against item not received cases.
For proof of pickup you can:
- Use the eBay app to scan the QR code the buyer received through email
- Use the eBay app to manually enter the 6-digit code the buyer received through email
To scan the QR code:
- Go to Selling on the eBay App.
- Go to the Sold tab.
- Select the Arrange Pickup banner.
- Tap the Scan to confirm pickup button.
If the buyer doesn't have their email with the codes, they can also access the code by going to their Purchase history in the eBay app.
Tip
When you scan or manually enter these codes, the item will immediately be marked as delivered but you'll still need to mark the item as paid if you collect payment at the time of delivery.
If you don't want to use the app, ask the buyer to sign a copy of the eBay order form at the time of pickup.
Managing returns and item not received requests for local pickup items
Returns for local pickup listings should be treated the same as other delivery options. If the buyer returns an item because it's faulty or it isn't as described in the listing, they can return it to you even if your return policy states you don't accept returns.
If the buyer simply changed their mind and you stated in your listing that you don't accept returns, you're not obliged to accept their return request. See our article on how to handle a return request as a seller for more information.
To protect yourself against item not received cases, proof of pickup is required.
Buying and selling off eBay
One of our top priorities is protecting our members, so sales that started on eBay can't be completed off our site.
If a sale is completed off eBay, neither buyers nor sellers are covered by our protection programs if something goes wrong, and you'll still need to pay fees. See our policy for more information.