On this page
- Buying as a guest
You can shop for most things on eBay without needing an eBay account, but you'll miss out on the benefits of being a member.
2 min article - How buyers can cancel an order
If you’ve changed your mind about a purchase, you can submit a request to cancel the order. The seller can either accept or decline your cancellation request.
2 min article - Your shopping cart
You can save fixed-price items you'd like to buy by adding them to your shopping cart while you continue shopping. When you're ready, you can check out and pay for multiple items in one go.
3 min article - Making a Best Offer
Best Offer lets you offer the seller a price you're willing to pay for the item. The seller can accept, decline or counter your offer by suggesting another price.
3 min article - Counteroffers
If you've made a Best Offer on a listing, the seller may come back to you with a counteroffer suggesting another price.
1 min article - Buying vehicles, parts and accessories
You can search for vehicles and parts by year, make and model on eBay Motors. You can also shop by category, or filter your results so you only see local listings.
4 min article - Buying with eBay PlusAs an eBay Plus member, you get a free upgrade to express delivery to metro addresses and free returns on eBay Plus items, plus other exclusive buying and selling offers.7 min article
- Using the eBay app
Download the eBay app to buy, sell, or browse straight from your phone. Available for free on iOS and Android, the eBay app has a range of great features to help you keep track of your eBay activity.
1 min article
- Retracting a bid
If you've made a mistake when bidding on an item, you can retract your bid in certain circumstances.
2 min article - Automatic bidding
Automatic bidding is the easiest way to bid on an eBay auction. Simply enter the highest price you're willing to pay for an item, and we'll do the rest.
2 min article - Tips for winning auctions
eBay auctions will often have multiple competing bidders, but you can maximise your chances of winning by having a well thought out bidding strategy.
3 min article - Responding to Second Chance Offers
If you didn't win an auction, the seller might give you another opportunity to buy the item you wanted by sending you a Second Chance Offer.
2 min article - How reserve prices work
Sellers often set a reserve price when selling in an eBay auction in the Motors category. A reserve price is the minimum amount the seller is willing to sell for, so if the reserve price isn't met, the vehicle won't be sold.
1 min article - Bid snipingWaiting until the last few seconds of an auction to make a winning bid is known as bid sniping. This tactic is used to try and prevent other bidders from having a chance to react and place a higher bid before the auction ends.2 min article
- Get help with an item that hasn't arrived
If the estimated delivery date for your order has passed and your item hasn't arrived, you can let the seller know by reporting that you didn't receive it.
3 min article - Return an item for a refund
If you've changed your mind about an item you bought or there's something wrong with it, you can request a return.
4 min article - Check the status of your request
If you've requested a return or reported that you didn't receive your order, you can check the status at any time.
2 min article - Ask eBay to step in and help for buyers
If you requested a return or reported an issue with your purchase and the seller hasn't responded, or if you're not able to resolve things with them, you can ask us to help.
1 min article - Appeal the outcome of a case as a buyer
If you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case closing.
2 min article - Return postage for buyers
If you need to send an item back to the seller, there are a few different ways of getting it back to them. Who pays for return postage depends on why you're returning it, and the seller's return policy.
5 min article - Get help if you bought as a guest
If you want to return an item, or if there's a problem with your order, the first step is to let the seller know. If you're not able to resolve things with the seller, you can ask us to help.
3 min article
- eBay gift cards
Buying for someone else? Not sure what they'd like? Try an eBay gift card.
3 min article - Vouchers, coupons and discount offers
If you've received a voucher, coupon or discount offer, you can use it to help pay for your eBay purchases.
3 min article - Paying tax on eBay purchases
Many countries and jurisdictions around the world apply some type of tax on consumer purchases, including items bought on eBay. Whether the tax is included in the listing price, added to your order total or charged at the border depends on the order price, the item's location and your delivery address.
4 min article - Paying with Afterpay
You can pay with Afterpay for most items on eBay.com.au with a total value between AU $1 and AU $3,000 per order.
5 min article - Paying with Zip
You can pay with Zip for most items on eBay.com.au with a total value of up to AU $5,000 per order.
5 min article - Paying with PayPal
If you have a PayPal account, you can use it to pay for your items on eBay.
2 min article - Paying for items with a credit or debit card
You can pay for most items on eBay using a credit or debit card. You'll see the available payment methods on the listing and at checkout.
3 min article - Checkout
At checkout you can pay for your item, choose where you'd like it to be delivered and review your order details before you pay.
2 min article - eBay Best Price Guarantee
eBay's Best Price Guarantee ensures that you get the best price for new items found on eBay.
1 min article
- Tracking your item
When the seller uploads tracking information, you can follow your package online all the way to your delivery address.
1 min article - Expected delivery dates for buyers
Expected delivery dates let you know when you can expect an eBay item to arrive.
2 min article - International purchases and postage for buyers
You'll find items from all over the world on eBay. International sellers can send items to you through regular postage services, or they may use one of eBay's shipping programs.
3 min article - Postage rates for buyers
You can find out how much postage costs in the Postage section of every eBay listing. We always show the postage cost separately from the item cost so you can see exactly how much you'll pay for delivery before you go to checkout.
1 min article - Saving through combined postage
Most sellers on eBay are happy to post everything to you in the same package if you're buying multiple items from them. You might also get a discount on postage costs because the seller saves money by combining items together.
2 min article - Changing your delivery details after a purchase
If you've already completed your purchase but need to make a change to your address or delivery details, contact the seller as soon as possible to let them know.
3 min article - Buying with Click & Collect
With Click & Collect, you can buy on eBay and collect your items from your local Parcelpoint or HUBBED location at a time that suits you.
3 min article - Buying with local pickup
Many sellers offer free local pickup, especially for large items which may be difficult to post. You can collect the item in person, inspect it before you take it home, and save money by not having to pay for postage.
1 min article
- Your purchase history
You’ll find all your orders from the past 7 years in your purchase history. It's also the place to go if you need to return an item, pay for your purchases, or view your order details.
1 min article - Your eBay order number
You'll receive an order number every time you make a purchase on eBay.
3 min article - Finding a listing
You can find listings you've browsed lately in your recently viewed items. However, if the listing isn't there, the item may have been purchased, or we needed to remove the listing.
3 min article - Saved searches
Save valuable shopping time by creating saved searches for the items you regularly search eBay for.
1 min article - Your recently viewed items
You can find the listings for items you've browsed lately in your recently viewed items.
1 min article - Your Watchlist
If you have your eye on something but are not quite ready to commit, you can add it to your Watchlist while you make up your mind.
2 min article
- Viewing and changing feedback left for sellers
You can find all of the feedback you've left for sellers in your feedback profile. Once you've left feedback, you won't be able to edit or delete it, unless you ask the seller to send you a feedback revision request. Alternatively, you can add extra comments or information to your original feedback by leaving a follow-up comment.
3 min article - Handling feedback disputes with sellers
When you leave feedback, you're letting others know about your buying experience with a seller. If the seller doesn't believe the feedback was fair, they may dispute it.
2 min article - Feedback policy
Our community expects honest, transparent feedback. We allow buyers to share their experiences with the community but will remove harmful or irrelevant comments and images.
4 min article - Feedback profiles
You can see how eBay members have been rated by other eBay users by viewing their feedback profile.
2 min article - Seller ratings
An eBay Plus badge on a listing indicates that the seller consistently delivers a great shopping experience. You also assess a seller's reputation by looking at their feedback, seller ratings, and the number of items they've sold.
2 min article - Feedback manipulation policy
Feedback manipulation, which is any attempt to artificially increase your feedback score or lower another member's, is not allowed.
1 min article
- Contacting a seller
How you contact a seller on eBay depends on whether you've already bought an item from them or not.
1 min article - Report an issue with a seller
To make sure eBay is a safe place to buy and sell, we have policies that members have to follow. If you're having a problem with a seller because they're not following our policies, let us know and we'll look into it.
2 min article - Avoiding seller fraud
Keeping our members safe is a top priority for us, so we have zero tolerance for fraud on eBay. If you spot something suspicious, let us know.
2 min article