You can shop for most things on eBay without needing an eBay account, but you'll miss out on the benefits of being a member.
Buying
- Top buying articles for you
- Buying as a guest2 min article
- Get help if you bought as a guest3 min article
If you want to return an item, or if there's a problem with your order, the first step is to let the seller know. If you're not able to resolve things with the seller, you can ask us to help.
- Get help with an item that hasn't arrived3 min article
If the estimated delivery date for your order has passed and your item hasn't arrived, you can let the seller know by reporting that you didn't receive it.
Buy it Now
- Buying as a guest2 min article
You can shop for most things on eBay without needing an eBay account, but you'll miss out on the benefits of being a member.
- How buyers can cancel an order2 min article
If you want to cancel an order, you'll need to contact the seller and ask if they can cancel it for you. The seller can either accept or decline your cancellation request.
- Your shopping cart3 min article
You can save fixed-price items you'd like to buy by adding them to your shopping cart while you continue shopping. When you're ready, you can check out and pay for multiple items in one go.
- Making a Best Offer3 min article
Best Offer lets you offer the seller a price you're willing to pay for the item. The seller can accept, decline or counter your offer by suggesting another price.
- Counteroffers1 min article
If you've made a Best Offer on a listing, the seller may come back to you with a counteroffer suggesting another price.
- See 3 more articles
How bidding works
- Retracting a bid2 min article
If you've made a mistake when bidding on an item, you can retract your bid in certain circumstances.
- Automatic bidding2 min article
Automatic bidding is the easiest way to bid on an eBay auction. Simply enter the highest price you're willing to pay for an item, and we'll do the rest.
- Tips for winning auctions3 min article
eBay auctions will often have multiple competing bidders, but you can maximise your chances of winning by having a well thought out bidding strategy.
- Responding to Second Chance Offers2 min article
If you didn't win an auction, the seller might give you another opportunity to buy the item you wanted by sending you a Second Chance Offer.
- How reserve prices work1 min article
Sellers often set a reserve price when selling in an eBay auction in the Motors category. A reserve price is the minimum amount the seller is willing to sell for, so if the reserve price isn't met, the vehicle won't be sold.
- Bid snipingWaiting until the last few seconds of an auction to make a winning bid is known as bid sniping. This tactic is used to try and prevent other bidders from having a chance to react and place a higher bid before the auction ends.2 min article
Resolving issues
- Get help with an item that hasn't arrived3 min article
If the estimated delivery date for your order has passed and your item hasn't arrived, you can let the seller know by reporting that you didn't receive it.
- Return an item for a refund4 min article
If you've changed your mind about an item you bought or there's something wrong with it, you can request a return.
- Check the status of your request2 min article
If you've requested a return or reported that you didn't receive your order, you can check the status at any time.
- Ask eBay to step in and help for buyers1 min article
If you requested a return or reported an issue with your purchase and the seller hasn't responded, or if you're not able to resolve things with them, you can ask us to help.
- Appeal the outcome of a case as a buyer2 min article
If you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case closing.
- See 2 more articles
Payments
- eBay gift cards3 min article
Buying for someone else? Not sure what they'd like? Try an eBay gift card.
- Vouchers, coupons and discount offers3 min article
If you've received a voucher, coupon or discount offer, you can use it to help pay for your eBay purchases.
- Paying tax on eBay purchases4 min article
Many countries and jurisdictions around the world apply some type of tax on consumer purchases, including items bought on eBay. Whether the tax is included in the listing price, added to your order total or charged at the border depends on the order price, the item's location and your delivery address.
- Paying with AfterpayWhen you check out with Afterpay, the seller sends your eBay order as normal and you split the payment over four interest-free instalments.6 min article
- Paying with Zip5 min article
When you use Zip to pay on eBay, the seller sends your item as usual and you repay Zip over time.
- See 4 more articles
Postage and tracking Items
- Tracking your item1 min article
When the seller uploads tracking information, you can follow your package online all the way to your delivery address.
- Expected delivery dates for buyers2 min article
Expected delivery dates let you know when you can expect an eBay item to arrive.
- International purchases and postage for buyers3 min article
You'll find items from all over the world on eBay. International sellers can send items to you through regular postage services, or they may use one of eBay's shipping programs.
- Postage rates for buyers1 min article
You can find out how much postage costs in the Postage section of every eBay listing. We always show the postage cost separately from the item cost so you can see exactly how much you'll pay for delivery before you go to checkout.
- Saving through combined postage2 min article
Most sellers on eBay are happy to post everything to you in the same package if you're buying multiple items from them. You might also get a discount on postage costs because the seller saves money by combining items together.
- See 3 more articles
Finding items and managing purchases
- Your purchase history1 min article
You’ll find all your orders from the past 7 years in your purchase history. It's also the place to go if you need to return an item, pay for your purchases, or view your order details.
- Your eBay order number3 min article
You'll receive an order number every time you make a purchase on eBay.
- Finding a listing3 min article
You can find listings you've browsed lately in your recently viewed items. However, if the listing isn't there, the item may have been purchased, or we needed to remove the listing.
- Saved searches1 min article
Save valuable shopping time by creating saved searches for the items you regularly search eBay for.
- Your recently viewed items1 min article
You can find the listings for items you've browsed lately in your recently viewed items.
- Your Watchlist2 min article
If you have your eye on something but are not quite ready to commit, you can add it to your Watchlist while you make up your mind.
All about feedback
- Viewing and changing Feedback left for sellers3 min article
You can find all of the Feedback you've left for sellers in your Feedback profile. Once you've left Feedback, you won't be able to edit or delete it, unless you ask the seller to send you a Feedback revision request. Alternatively, you can add extra comments or information to your original Feedback by leaving a follow-up comment.
- Handling Feedback disputes with sellers2 min article
When you leave Feedback, you're letting others know about your buying experience with a seller. If the seller doesn't believe the Feedback was fair, they may dispute it.
- Seller ratings2 min article
An eBay Plus badge on a listing indicates that the seller consistently delivers a great shopping experience. You also assess a seller's reputation by looking at their Feedback, seller ratings, and the number of items they've sold.
Working with sellers
- Contacting a seller1 min article
How you contact a seller on eBay depends on whether you've already bought an item from them or not.
- Report an issue with a seller2 min article
To make sure eBay is a safe place to buy and sell, we have policies that members have to follow. If you're having a problem with a seller because they're not following our policies, let us know and we'll look into it.
- Avoiding seller fraud2 min article
Keeping our members safe is a top priority for us, so we have zero tolerance for fraud on eBay. If you spot something suspicious, let us know.