Paying with Afterpay

When you check out with Afterpay, the seller sends your eBay order as usual and you split the payments into 4 interest-free instalments over 6 weeks.

Use of Afterpay on eBay is subject to purchase eligibility and Afterpay approval. Please visit Afterpay's website for full terms and conditions when paying with Afterpay - opens in new window or tab.

Afterpay is an eligible payment method under eBay Money Back Guarantee - opens in new window or tab, meaning purchases may be protected assuming all other eligibility requirements are met. For details, please read our full eBay Money Back Guarantee policy.

When can I pay with Afterpay?

If an item has Afterpay available, you'll see it as a payment option on the listing page and at checkout.

Shop Afterpay deals - opens in new window or tab

If you don't see Afterpay available at checkout, it could be because:

• Your order total is less than AU $1 or over AU $3,000
• You've selected a delivery address outside Australia
• Your order includes items from excluded categories
• You're ordering items from different sellers
• Items in your order have different delivery methods (for example, one with pickup and one with express postage)
• You're using an older version of the eBay app

Tip
To pay for an item separately at checkout, select Remove to put it back in your cart. You can also select Save for later next to items in your cart before going to checkout.

How to pay with Afterpay

If Afterpay is available for your eBay purchase, you'll see it as a payment option at checkout. If you don't already have an Afterpay account, you'll be prompted to create one.

Here's how to pay with Afterpay on eBay:

1. At checkout, select Afterpay from the list of payment methods.
2. Review your order and delivery details, then select Pay with Afterpay.
3. Sign in to your Afterpay account, or sign up.
4. Review your payment plan and payment details with Afterpay.
5. Select Continue to place your order.

Tip
If you're using a voucher or an eBay gift card, you can still use Afterpay. Make sure you enter the redemption code(s) and select Apply before finalising your order.

Repayments and late fees

Afterpay automatically charges your payments to your nominated debit or credit card. You pay for the first instalment of 25% when you place your order, and the remaining 3 instalments will be deducted over the following 6 weeks.

You can keep track of Afterpay payments, check available spend limits and make early payments by logging into your Afterpay account through www.afterpay.com.au - opens in new window or tab or using the Afterpay app.

Log into Afterpay - opens in new window or tab

Late payment fees

Late fees may apply if you miss a payment. Please visit Afterpay's website for more information about late fees - opens in new window or tab.

If you have any questions about repayments or late fees, or require assistance, please get in touch with Afterpay - opens in new window or tab.

Refunds

If you're getting a refund for your eBay purchase (for example, because you returned an item), Afterpay will refund your card and/or adjust your payment plan accordingly. This normally takes 2-3 days, but can take up to 10 days.

Full refunds on eBay

Afterpay will refund you for the instalments which you'd already paid, and your payment plan will be cancelled. For example, if your order value was $100 and you'd paid $50 so far, Afterpay will refund you $50 and won't deduct any further payments.

Partial refunds on eBay

Depending on the refund amount and how many instalments you'd already paid, Afterpay may either refund you and cancel your payment plan, or adjust your payment plan to reflect the new total order value.

For example, if your order value was $100 and you get a partial refund of $30, your total to pay to Afterpay is now $70.

• If you had so far paid $50, you won't get a refund from Afterpay. Instead, you'll just have $20 left to pay.
• If you had so far paid $75, Afterpay will refund you $5 and won't deduct any further payments.

For more help with refunds on eBay, please see our article on returns, missing items and refunds.

Once a refund is initiated on eBay, you'll receive an email from Afterpay with details of your refund or changes to your payment plan. For more help with refunds to your card or your new repayment plan, please see Afterpay's information about refunds - opens in new window or tab or get in touch with Afterpay - opens in new window or tab.

Problems paying with Afterpay

Here are some reasons why you may be having trouble paying with Afterpay:

Your order is not eligible for Afterpay

Afterpay is only available on certain purchases on eBay.com.au. (See eligibility information.) You may need to remove items and pay for them separately, or choose a different payment method to complete your purchase.

Your card details aren't correct

When you choose Afterpay on eBay, you'll have to provide your payment details. Make sure that you've entered the card number, expiry date and CVV code correctly, and that the name and billing address are exactly as they appear on your card statement.

Your Afterpay payment was declined

If Afterpay didn't approve your payment, please contact Afterpay - opens in new window or tab for assistance.

Occasionally, an Afterpay payment may be declined after an order has been placed. If this happens, you'll find the items in My eBay - opens in new window or tab > Recently viewed and you can complete your purchase with a different payment method.

Your browser or app isn't up to date

Older web browsers may not be secure enough for making payments or managing your payment methods. For more information on updating your browser, see our Technical issues article.

Afterpay isn't supported in older versions of the eBay app. For more information on updating your app, see our article on Using the eBay app.

Tip
You can still pay for your eBay order with another payment method such as a credit card. Simply switch the payment method on the checkout page.