Postage Rate Tables & Exclusions

Postage rate tables allow you to set up postage costs and services at a domestic region level and at a country level for international.

On this page:

From 30 January 2024, we’ve made some improvements to rate tables. These include:

  • Improved domestic rate table region structure allowing for improved alignment for metro areas, surrounding regional hubs and rural areas. To access these new regions, you will need to create new rate tables. Scroll down the page to access the link to download the new region structure and the FAQs.
  • Added the ability to create international rate tables by specifying postage costs and services at a country level. These can be set up similar to how you set up your domestic rate tables, via the listing flow or postage policies.
  • Increased the rate table limit from 40 to 60 rate tables per store allowing you for better flexibility. 
  • Created a new rate table management page allowing you to see all your existing rate tables in one place. 
  • Clean-up of old and outdated rate tables no longer in use. Rate tables that qualify for deletion include rate tables that haven’t been edited for over 12 months and have no active listings attached to them.

Rate Tables

Postage rate tables allow you to set up postage costs and services on a per-region basis. You can:

  • Set postage costs and services for 115 domestic regions, with up to 60 unique tables per account.

  • Give buyers choice with costs for standard and express delivery with an additional economy delivery option for international buyers.

  • Choose your shipping service and cost per region.

You can set your postage rates based on three criteria. The best option for you will depend on your inventory:

Item

Set different rates and options for different locations. This option is best for parcels with the same or similar sizes and weights.

Weight

Fixed base cost + additional amount per kg. This option is best for heavy and bulky items that are more expensive to post.

Surcharge

Choose a base cost and add a surcharge by region. Many sellers select this option for remote areas that can be more expensive to post to.

 

Please note, surcharge is not available for international rate tables.



Top tips for building rate tables:

  • To reduce queries from buyers about estimated delivery dates, make sure you specify your chosen postage service. The “Standard Parcel Delivery” for domestic and generic international services such as “Standard International Flat Rate Postage” postage service option should only be selected if your chosen carrier is not listed or you’re using an aggregator to ship your items.
  • Specify all regions you ship to, otherwise we’ll revert to your postage policy.

Create postage rate tables within ‘Business Policies’, located under ‘Selling’ in your account settings.

Download the rate table region and postcode list here

Postage Exclusions

Postage exclusions enable you to specify regions you do not wish to ship to. Within postage exclusions, you can choose to exclude based on domestic, international as well as PO Boxes. 

  • Domestic postage exclusions are segmented into 15 exclusion zones with the majority of states split based on metro and regional zones.

  • International postage exclusions are segmented into continents and countries. You may wish to exclude an entire continent or specify specific countries you wish to exclude. 

  • PO Box exclusion means that if your postage carrier cannot deliver to PO Boxes, then enabling this exclusion will mean that we would block PO Box addresses at checkout.

Download the domestic postage exclusions postcode list here.

FAQs

Rate tables enable you to specify different costs to different regions of Australia. Therefore, providing flexibility rather than having to choose one cost to post your items all throughout Australia.

Currently, rate tables only support dead weight. 

From January 2024, we have added the ability for sellers to create postage rate tables for international countries.

No, if you have selected “No international postage” then you do not need to create an exclusion list for international countries.

At the moment, you need to create your rate table directly on eBay. Once you have created your rate table, then you should be able to edit your rate table via your 3PP portal.

When setting up a weight based rate table, you need to ensure weight is captured as an item specification in your listings. If you don’t share the weight of your item in your item’s listing then we don’t know how heavy your item is and we cannot calculate the specified cost for the buyer. If you use an integrated partner, please check with them to ensure weight is being shared with eBay.

No - in order to access the new rate table regions, you will need to create a new rate table. Once created, you can then link this new rate table to your existing postage policy or items.

If you are having difficulty accessing the new rate tables regions or need assistance to delete your existing rate tables, please email us at ebayaustraliashipping@ebay.com or contact eBay customer service. 

Need help in setting up your rate tables?

Click here to view our how to guide.