From 2020, eBay will begin managing payments on eBay.com.au. Sellers will have one place to sell and get paid, with payouts deposited directly into their bank account. Buyers will enjoy a faster, easier checkout with more ways to pay.
We're inviting sellers to get set up for managed payments as they become eligible throughout the year. We'll notify you via email, eBay Messages and the new Payments - opens in new window or tab tab in Seller Hub when you're able to register.
For more information, please read our Seller Centre article on managed payments - opens in new window or tab.
How to get paid
How you get paid depends on the payment methods you offer and which one the buyer chooses. For most items, buyers pay via eBay checkout.
- PayPal – When you accept PayPal, buyers can pay with their PayPal account, a credit or debit card, an eBay gift card or voucher, or Afterpay.
Once the buyer completes their order, we'll email you to let you know the payment has been processed, and you'll receive the proceeds automatically to your PayPal account. In most cases, payment to you is immediate.
- Payment on pickup – If your buyer is paying when they collect the item from you, you can accept bank or personal cheques, money orders, cash, PayPal or cards. How quickly the money is available to you will depend on the payment method.
We don't recommend accepting personal cheques or money orders for payment on pickup because if there's a problem, it could be harder to resolve than with other methods
- Bank transfers (internet banking), cheques, money order – You can include your payment details when listing, or send the buyer an invoice with payment instructions once they've bought the item or won the auction. Bank transfers usually take one to two days to clear; cheques and money orders may take longer to process.
We recommend verifying that payment has been made – and that you've received the funds – before sending your item.
Checking on the status of your payment
If the buyer paid via eBay, you can check the status of a payment in either Seller Hub or My eBay:
- In Seller Hub, go to Orders and select Awaiting payment
- In My eBay, go to Sold and select Awaiting payment
If you're waiting longer than you expect for a payment, contact the buyer to find out if there's a problem. If the buyer hasn't paid, you might be able to open an unpaid item case or cancel the transaction.