Sendle 250g Tracked Postage Service FAQs

What is Sendle’s 250g Tracked Postage service?

What is the Sendle 250g Tracked Postage service?

We have partnered with Sendle to create a tracked postage service for smaller items under 250g in weight, powered by Sendle’s new courier. This is a pickup and postage service and to be eligible, you need to purchase a minimum of 150 parcels/satchels monthly per pickup location.


If you have never used a pickup service on eBay, prior to the label purchase(s) you will confirm a day for a Sendle driver to collect your parcels from your dispatch address. Even if you purchase your labels separately the parcels will be picked up together, each day between 8am and 6pm.


If you use Sendle regularly, please be aware that deliveries will be made by a different Sendle delivery driver for this 250g service.

Please read the full Sendle Terms and Conditions

How It Works


  1. In Seller Hub, select your sold items and click “Create Postage Label”

  2. Select all items under 250g, click Edit and choose “Sendle 250g Parcel Pickup”

  3. Once updated, click “Review purchase” to schedule your pickup date (usually next day)

Ensure you book a minimum of 150 parcels monthly for each pickup location to remain eligible for the Sendle 250g service on the eBay labels platform.

What are the key benefits?

Any ‘item not received’ (INR) requests automatically resolved

Tracking uploaded automatically to eBay

Pick-up service at no extra cost

Frequently Asked Questions

Pricing will differ depending on the buyer’s address: Same City: $4.18 inc. GST Different City: $5.28 inc. GST Regional: $8.58 inc. GST

From 1 March 2022 Sendle have included $100 cover for the Sendle 250g Tracked Postage service.

As this is a tracked service, any ‘item not received’ (INR) requests you receive on eBay will be resolved automatically. We’ll absorb the cost of the refund without a defect on your account.


Please note, under the eBay Money Back Guarantee policy, sellers are required to provide signature confirmation to prove successful on-time delivery on items costing $750 or more in order to be protected against ‘Item not received’ claims from buyers. 


  • Tracking uploaded automatically to eBay

  • Pick-up service at no extra cost

  • Print your labels in bulk on the labels platform

  • Any ‘item not received’ (INR) requests automatically resolved

The minimum threshold is now 150x Sendle 250g parcels monthly per pickup location. This will benefit those who have multiple eBay selling accounts from the same address.

Your business is eligible for the service if:

• If your sender address is in Sydney, Melbourne, Brisbane or Adelaide metro areas (See full list of Eligible suburbs) and; 

• Your eBay volumes hit the minimum threshold, you will be eligible for the 250g service.

• Please ensure your “dispatch address” on your account settings is not a PO Box address.

Yes! The benefits of printing your postage labels through eBay is that tracking is uploaded automatically to Seller Hub, for a better buyer experience.

This service does not offer Signature On Delivery. All parcels using this service will be delivered with Authority To Leave. Please note, under the eBay Money Back Guarantee policy, sellers are required to provide signature confirmation to prove successful on-time delivery on items costing $750 or more in order to be protected against ‘Item not received’ claims from buyers. 

Sendle’s 250g Tracked Pickup service delivers nationwide.

Dimensions: No limitation. 

Weight: Up to 250g

Same City: 1-3 business days. 

National: 2-5 business days

The pickups will arrive at your dispatch address between 8am and 6pm on the date that you booked upon label purchase.


We will be monitoring the monthly usage of the 250g service by pickup location. For any pickup locations that fall below this threshold we may remove the eligibility of the service to the linked eBay accounts.


We update the eligibility list weekly so if you cannot see the service appear on the eBay Label Platform a week after you hit the threshold to be eligible, we recommend you get in touch with your account manager, otherwise contact us at ebay.com.au/help/

The service does not require a signature upon delivery and is Authority To Leave only. If a redelivery or return-to-sender is required, the following fees apply:

Redelivery: Postage Cost + $2.20 incl. GST admin fee
Return to Sender Fee: $3.85 incl. GST per parcel for Same City & National, $13.20 incl. GST per parcel for Remote

You can use your own packaging as long as the total parcel weight is less than 250g. It is recommended not to use Australia Post or any other branded satchels to prevent any confusion at the courier’s depot.

Need additional help?

Learn more on Sendle's Help Page