Get recognised for great service
We’re introducing automated positive feedback to put your business in the best light.
What you need to know
Your effort should never go unnoticed and we’ve made sure it won’t. Starting in March, we’ll provide automated feedback for eligible orders, giving you more opportunities to increase your feedback score.
What’s changing
Most transactions go smoothly, with sellers providing great service, but that hasn’t always been reflected in buyer feedback. Now, you’ll automatically receive feedback for successful transactions that meet all of these criteria:
- You shipped the order with tracking and it arrived on time
- The buyer hasn’t left feedback
- The buyer hasn’t reported any issues
If a buyer decides to leave feedback, we’ll replace our automated message with their revised message. If the buyer returns the item or reports an issue, we’ll remove our automated feedback.
Next steps
You don’t need to take any action to benefit from automated feedback. You’ll start seeing this feedback appear in March.
FAQs
When can I expect automated feedback on the site?
Automated feedback will appear in your profile starting in March.
What if I don’t have tracking on my orders?
Your orders won’t qualify for automated feedback without tracking to confirm on-time delivery.
Will these improvements push down real buyer feedback on my profile?
No. Buyers see feedback ranked by relevance, not by date, so meaningful buyer comments stay prominent. Only you, as the seller, see feedback sorted by recency. Automated feedback won’t hide the feedback that matters most to buyers.
Can this feature override buyer feedback?
No. Buyer feedback always takes priority. We only apply automated feedback if no feedback or issues are reported within seven days of confirmed delivery. If a buyer leaves feedback after that, it immediately replaces the automated message.
Will buyers see that eBay left feedback for them?
No. Buyers aren’t notified when eBay adds automated feedback. They’re free to leave feedback as they normally would, and if they do, we’ll replace the automated feedback.