Seller managed services
We're excited to announce a new feature that allows sellers to offer bulky delivery and assembly services on the eBay platform.
What are seller managed services?
Seller managed services allow you to offer a customised delivery service for bulky items, such as large furniture, on eBay. Buyers can select their desired delivery service from a range of options for their bulky items, including room of choice delivery and assembly, etc. It’s a convenient, flexible and economical way of handling such deliveries.
Why use seller managed services?
Seller managed services provide your customers with a convenient and cost-effective solution to challenges that often come with purchasing large items online. This will increase your delivery flexibility and improve the shopping experience for your buyers, which could help boost conversion and your revenue. You can:
Offer services such as room of choice delivery, assembly, unpackaging, and old item removal.
Set your own prices for the services you offer.
Specify services and fees depending on the delivery region.
Use the speed feature to set your own delivery estimates up to a max of 40 business days.
Benefit from improved post-purchase communication with customers to support smoother delivery.
What seller managed services can I offer?
You can offer up to 4 service types to buyers from the following list.
| Service name | Service description |
| Front door |
The item will be delivered to the front door of the address supplied at checkout. |
| Room of choice |
The item will be delivered to the buyer’s room of choice at the address supplied at checkout |
| Room of choice plus packaging removal |
The item will be delivered to the buyer’s room of choice and packaging will be taken away at point of delivery. |
| Room of choice plus old item removal |
The item will be delivered to the buyer’s room of choice. Like-for-like item removal is also included in the service. |
| Room of choice plus packaging removal and old item removal |
The item will be delivered to the buyer’s room of choice and packaging will be taken away at point of delivery. Like-for-like item removal is also included in the service. |
| Room of choice plus assembly |
The item will be delivered to the buyer’s room of choice. Light assembly is included in the delivery of the item. |
| Room of choice plus assembly and packaging removal |
The item will be delivered to the buyer’s room of choice. Light assembly and removal of the item’s packaging is included in the delivery of the item. |
| Room of choice plus assembly and old item removal |
The item will be delivered to the buyer’s room of choice. Light assembly and like-for-like item removal is also included in the service. |
| Room of choice plus assembly, packaging removal and old item removal |
The item will be delivered to the buyer’s room of choice. Light assembly and removal of the item’s packaging is included in the delivery of the item. Like-for-like old item removal is also included in the service. |
Once you’ve added additional services to your listings, this is how they will look
FAQs
How many services can I offer to each region?
You can offer up to 4 service types to buyers from the following list.
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Front door
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Room of choice
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Room of choice plus packaging removal
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Room of choice plus old item removal
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Room of choice plus old item and packaging removal
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Room of choice plus assembly
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Room of choice plus assembly and packaging removal
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Room of choice plus assembly and old item removal
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Room of choice plus assembly, packaging removal and old item removal
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Can I use an existing rate table and categorise it as a Bulky shipping service under the Package type dropdown?
To offer these additional services, you will need to create a new rate table. Unfortunately at this time, you cannot use an existing rate table and switch it to a seller managed services rate table.
What service do I select when I open a new postage policy?
When creating a new postage policy, under ‘Domestic postage’ you need to select Flat: same cost to all buyers → Freight: large and bulky items.
Are bulky rate tables available when posting internationally?
At this time, rate tables are only available when posting domestically.
Is a weight rate table based on cubic or dead weight?
Currently, rate tables only support dead weight.
What are the benefits of add-on delivery and services for sellers?
Buyers of bulky items often expect certain services like the option to schedule delivery, have their furniture assembled and rubbish removed afterwards. Up until now, these services weren’t an option on eBay.
Now, you can control buyers’ post-purchase experiences by providing additional services for your bulky items. Stores that offer additional services are more likely to complete sales and have repeat purchases from satisfied buyers.
If you have a website or another channel where you offer additional services, you’ll be able to provide consistency to your buyers by offering these same services on your eBay store.
In addition, the number of messages from buyers about which post-purchase services you offer should decrease.”
What types of services fall under Seller Managed Services?
Seller Managed Services include delivery and add-on services like
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The ability to have an item delivered to a specific room at the delivery address
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Item assembly (note: for simple assembly only, that does not require technological or electrical set up and can be completed within a 10-15 minute delivery window)
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Rubbish removal after unpacking and assembly
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And removal of old items from their location
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How will buyers know that I offer additional services?
Similarly to how a buyer decides on the delivery method they want, they’ll be given the choice to select additional services from a list of the ones that you offer.
How do I set prices for these services?
You set the price of your extra services yourself via postage rate tables, and have the ability to offer these services to buyers in specific regions.
You can decide whether you want the buyer to pay the full amount for your extra services or pay part of a fee.
How long do I have to provide the additional services to buyers?
You set the period of time to provide additional services to your buyers. As long as it’s within 40 business days (including handling time) of the sale date. You can specify the time it takes within the speeds column of the bulky rate table.
Can the delivery of the item occur at a separate day or time to the add on services?
No, the intention of seller managed services is for the delivery of the item to occur at the same time as the add on services. These services provided by the delivery driver at the time of delivery should take no longer than 15-20 minutes.
What happens if I don’t specify a delivery speed?
If you don’t specify a delivery speed, we’ll provide a generic 5 - 15 day estimated delivery date.
Which carriers will help me provide these services to buyers?
Some carriers that you may use include Toll or Capital Logistics. You will need to speak to them directly to get rates that suit your business, based on your expected volumes and your from and to destinations. Please do your own research to find a carrier or third party that suits your needs. If you need assistance, please contact your Growth Manager for more information.
Why should I offer this service if I don’t offer it on my own website?
Being able to offer buyers extra services that will make their lives easier is a great way to increase your chances of closing a sale. We know that adding extra services to a personal website often means extra back-end development but, on eBay, offering these services is just a matter of selecting which extras you’d like to offer.