Extended rollout of the upgraded ‘Item not received’ claims process
While we were excited to finalise the upgrade in June, we’ve decided to extend the rollout timeframe. This extension will enable us to ensure a smooth implementation and provide a superior claims management experience.
What you need to know
We’ve got an important update regarding the launch of Managed ‘Item not received’ claims. We’re delaying the rollout of the new process so we can address some of the feedback we’ve received from sellers.
Why we’re making these changes
We value your feedback and are committed to delivering a superior claims management process. Taking your input to heart, we’re investing additional time to address any issues and make necessary improvements.
What should I do next?
Stay in the know by regularly visiting our Announcement Board. We’ll keep you updated with the latest developments regarding the rollout of managed ‘Item not received’ claims.
In the meantime, please continue following the current claims resolution procedures for ‘Item not received’ claims. If you ever need assistance or have any questions, our seller support team is here to help you every step of the way.
We appreciate your understanding and patience as we work hard to bring you an enhanced claims management experience to optimise your selling journey.