Ship for less with eBay
Access convenient shipping options across multiple carriers with eBay's delivery nework
Key benefits
Lower costs
Access competitive rates powered by multiple carriers. Pricing is automatically optimised based on your parcel and delivery details.
Send your way
Choose what works best for you. Schedule a pickup from home or drop off your parcel at a convenient location near you.
One simple experience
Buy your label on eBay and manage everything in one place, from tracking uploaded automatically, to delivery updates, to support.
How it works
- Buy your shipping label on eBay
When you sell an item, simply choose eBay Delivery Network. - We find the best option for you
Behind the scenes, we automatically select a competitive rate from our delivery network based on your shipment. - Send your parcel
Schedule a home pickup, or drop off at one of the 1300+ drop off points nationwide. - Track every step
Tracking is uploaded automatically, giving you and your buyer a consistent eBay tracking experience from dispatch to delivery.
Postage Rates*
| Parcel weight | Local (from) | Interstate metro (from) | Regional & remote (from) |
| Up to 250g | $4.95 | $6.05 | $6.60 |
| Up to 500g | $6.05 | $7.15 | $6.60 |
| Up to 1kg | $7.70 | $8.80 | $9.90 |
| Up to 3kg | $8.25 | $10.45 | $11.00 |
| Up to 5kg | $9.35 | $13.20 | $12.10 |
| Up to 10kg | $9.90 | $16.50 | $14.85 |
| Up to 15kg | $10.45 | $22.00 | $16.50 |
| Up to 20kg | $11.55 | $22.00 | $18.70 |
| Up to 25kg | $12.10 | $23.10 | $20.35 |
*Prices vary by the sender and buyer locations. Your exact price will be shown before you purchase the label. Some routes, including Perth, may cost more.
Rates exclude a variable fuel surcharge. Parcels over 12kg are available for courier pickup only.
For a more detailed breakdown, download the full rate card and prohibited items guide.
FAQ
What is eBay’s delivery network?
Our delivery network is a domestic shipping service that brings together multiple carriers into one simple experience.
Behind the scenes, our system is powered by Orange Connex to connect you to a network of trusted carriers. When you choose to drop off your parcel or schedule a pickup, we automatically select the most cost-effective option based on your shipment, so you get great value and more convenience.
How do I buy a shipping label from this delivery network?
You can buy your shipping label on eBay when completing your sale. The option to buy a label from eBay Delivery Network will appear in your order flow.
When I find out which carrier from the network was chosen?
The carrier responsible for your shipment is identified once the shipping label has been generated. Our network, which is powered by Orange Connex, evaluates all available carrier partners in the network to select the most economical shipping option based on your specific parcel details.
What is the maximum size and weight I can send?
Maximum dimensions
Drop-off:
Maximum weight: 12kg
Maximum volume: 48,000 cm3
Maximum length: 105cm
The sum of the length, width, and height of the parcel should not exceed 120cm.
Pickup:
Maximum weight: 25kg
Maximum volume: 100,000 cm3
Maximum length: 105cm
You can schedule a pickup on the next business day onwards; 8am–6pm Monday–Friday
Where can I drop off my parcel?
With more than 2,000 locations across Australia, you can easily find a nearby spot to leave your parcel. Visit our partner Orange Connex’s page to locate a drop-off point. Alternatively, you have the flexibility to schedule a home pickup at your convenience.
Can I schedule a pickup?
Yes. You can book a home pickup on a day that suits you. When you select the pickup option, you’ll be prompted to schedule which day you’d like your parcel to be picked up.
Do I need a printer for these labels?
Yes, you will need to print the label yourself if you choose to ship via our delivery network. We are working on making printer-free functionality available.
If you don’t have access to a printer, consider buying an Australia Post label on eBay and using the QR code option instead.
What support is available if something goes wrong?
When you buy a label on eBay, you benefit from additional protections:
- For orders up to $750, we'll take care of any reports that an item hasn't arrived. We'll automatically respond to the buyer's report and you won't be responsible for providing a refund
- For orders over $750, you'll still need to respond to the buyer's report and resolve the issue, which may mean providing a refund if the item doesn't arrive
- We'll also remove the 'Item not received' from your service metrics and remove any negative or neutral feedback left for the transaction
Learn more about seller protections
We are also the single point of support, working behind the scenes with our operating partner Orange Connex to help resolve issues that arise in transit, while actively monitoring carrier performance to help ensure a reliable delivery experience. The first step to resolving any issues would be to contact us.
What happens if a buyer reports that my shipment came damaged?
If a buyer reports that their item arrived damaged, they may open a request through eBay. As the seller, you are responsible for resolving the buyer's request in accordance with eBay policies.
If you believe the damage occurred during transit, you can submit a damage claim to our delivery network partner, Orange Connex, at AU.Delivery@OrangeConnex.com using the subject line:
{Tracking Number} – {eBay Order ID} – DAMAGED
To support your claim, you will need to provide:
- Photos of the outer packaging, including the shipping label showing the tracking numbe
- Photos of the damaged item/content
- Proof of value (e.g., your listing)
Please submit your claim as soon as possible after the parcel is delivered to the buyer and damage is reported, as carrier claim timeframes may apply. All damage claims are subject to Orange Connex's review and investigation.