List with pre-owned fashion conditions

Learn how to describe your pre-loved fashion listings like a pro.

Ready? List now.

Why accurate conditions matter

Build trust

Buyers can shop with confidence when they clearly understand an item’s condition.

Help increase visibility

Optimise your listings to ensure they appear in the correct search results.

Reduce returns

Manage buyer expectations about an item’s condition and reduce the likelihood of returns.

Choose a pre-owned condition

We've introduced more detailed conditions for pre-loved clothing. From 22 July 2025, we'll replace the current "Pre-owned" condition with three new conditions in pre-loved handbags and some accessory categories. On 22 July 2025 your existing listings will be automatically converted from "Pre-owned" to 'Pre-owned - Good'. You'll need to review and update your listings using the new conditions to ensure that you represent your items accurately.

Pre-owned - Excellent

This item has been previously worn, however it is in excellent condition. Any signs of wear should be shown and described in the seller's listing.
Pre-owned - Good

This item has been gently used but is in good condition. It might have a few signs of wear, but all imperfections should be shown and described in the seller's listing.
Pre-owned - Fair

This item has significantly visible imperfections and signs of wear. All imperfections should be shown and described in the seller’s listing.

Live from 22 July 2025

Women's Bags & Handbags
Women's Accessories
Men's Accessories
Kids Accessories
Boys Accessories
Girls Accessories
Baby Accessories
Watches
Engagement & Wedding
Fine Jewellery
Men's Jewellery
Vintage & Antique Jewellery
Children’s Jewellery
Ethnic, Regional & Tribal Jewellery
Handcrafted & Artisan Jewellery
Other Jewellery
Fashion Jewellery
Men's Shoes
Women's Shoes
Boys Shoes
Girls Shoes
Unisex Kids Shoes
Baby Shoes

Set the right pre-loved clothing conditions

You are required to use one of our new conditions and their respective descriptors when revising your existing listings and listing new pre-loved clothing.

From 22 July 2025 onwards, you'll be required to use one of our new conditions and their respective descriptors when revising your existing listings and listing new pre-loved handbags, shoes and accessories.

Here are the new conditions that can help you best describe your pre-loved fashion.

Condition Value	Condition Description
New with tags	This item is brand new and has never been worn. It still has the original tags and/or original packaging.
New without tags	This item is brand new and has never been worn, but doesn't have tags and/or is missing the original packaging. The item doesn't have flaws or imperfections.
New with imperfections	This item is brand new, has never been worn, but has some type of defect. New irregular items may fall into this category. The original tags may or may not be attached.
Pre-owned - Excellent	This item has been previously worn, however it is in excellent condition. Any signs of wear should be shown and described in the seller's listing.
Pre-owned - Good	This item has been gently used but is in good condition. It might have a few signs of wear, but all imperfections should be shown and described in the seller's listing.
Pre-owned - Fair	This item has significantly visible imperfections and signs of wear. All imperfections should be shown and described in the seller’s listing.

Review your listings

Accurately describe item flaws

Make sure you include any flaw your item has in its description. Here is a list that can help you represent your item accurately.

Element	Pre-Owned Excellent	Pre-Owned Good	Pre-Owned Fair
Broken or missing fasteners The item's fasteners, such as buttons, zips, etc., require replacement or repair.	None	Minor	Moderate
Discolouration The vibrancy of the item's original colour has changed.	None	Minor	Moderate
Visible wear The item's fabric is pulling, pilling, thinning or losing shape.	None	Minor	Moderate
Holes or tears The item has material holes, tears or rips.	None	Minor	Moderate
Stains The item has permanent staining.	None	Minor	Moderate
Loose stitching The item has irregular stitching, weak or split seams, dangling threads or hanging hems.	None	Minor	Moderate
Pet hair The item was exposed to animals or pets that have shed fur, feathers or hair.	None	Minor	Moderate
Odour The item has a noticeable odour.	None	Minor	Moderate

Update your listings

Accurate item conditions are just the start

A great listing also includes a click-worthy title, multiple high-quality photos, and the right price. We’ve got the tips to help you become a pro. Take photos of the front and back of your item, as well as any labels, features and significant flaws.

Learn more

FAQs

For which categories will the new condition options be available?

Women’s Clothing
Men’s Clothing
Kids’ Clothing
Unisex Kids’ Clothing
Baby & Toddler
Women’s Vintage Clothing
Men’s Vintage Clothing
Children’s Vintage Clothing
Specialty Clothing
Fancy Dress & Period Costume
Wedding & Formal Occasion
World & Traditional Clothing
Women's Bags & Handbags
Women's Accessories
Men's Accessories
Kids Accessories
Boys Accessories
Girls Accessories
Baby Accessories
Watches
Engagement & Wedding
Fine Jewellery
Men's Jewellery
Vintage & Antique Jewellery
Children’s Jewellery
Ethnic, Regional & Tribal Jewellery
Handcrafted & Artisan Jewellery
Other Jewellery
Fashion Jewellery
Men's Shoes
Women's Shoes
Boys Shoes
Girls Shoes
Unisex Kids Shoes
Baby Shoes

How do I revise my listings to select the new item condition options?

You can revise your listings from Selling Activity in My eBay or your Active listings in Seller Hub. You can also revise your listings in bulk using one of our bulk listing tools or within Seller Hub.

How to bulk edit in Seller Hub:

Check the pre-filtered list of your items.
Go to Seller Hub and sign in to your account.
In the Listings tab, use the filters to narrow down your active listings by category: Footwear, Handbags, Watches, Jewellery.
After filtering, select the listings you want to update and click the “Edit” button.
Make bulk edits in the "Revise Listings" page.
If you have a lot of edits to make, you may find it easier to reorder the columns so the required fields are on the same screen without scrolling. In the editing interface, select "Customise Columns" to reorder, add, or remove columns as needed.
Once the "Condition" column is visible, choose the column header to sort your listings by item condition (e.g., New, Pre-Owned, etc.)

What happens if the item condition I've selected doesn't accurately describe my item?

Selecting the correct item condition is your responsibility and crucial for your listings’ success. If the item condition is inaccurate, your listings might not appear in relevant search results, and you could experience increased returns or negative feedback from buyers, which can impact your seller standards.

What if a buyer wants to return an item because the item condition wasn't as expected?

If a buyer requests a return because the item condition wasn’t as expected, we will be offering some temporary protections for ‘item not as described’ return requests.

For sellers whose ‘item not as described’ rates in our service metrics policy are more impacted by the change, we will offer temporary protections to sellers in ‘Very High’. Please continue to handle any returns and resolve any open claims to avoid a ‘case closed without seller resolution.’

Seller Centre