Refurbished Program categories & grading criteria
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Category Grading Scales
See below the full list of categories that are enabled in the eBay Refurbished Program. For all categories listed in the doc, once accepted in the program, you will be able to list in one of the four refurbished grades based on your eligibility.
Each category in the program has a set of standards each item has to reach based on which grade it is listed in - it includes the physical grading requirements and the required functionality checks. This exists not only so you know which grade to list your item in, but to help you match eBay grades to those you may have on your own site, so all buyers get a consistent shopping experience on eBay.
We’ve made a handy guide you can download at the link below, and we’ve displayed the standards for the more popular categories for easy access as well.
Mobile Phones Grading Scale
Differences by grades: Phone must meet all criteria in order to qualify for the grade
All phones must meet the following criteria in order to qualify for SR:
- Functional Wi-Fi
- Functional Bluetooth
- Functional microphone
- Functional speakers
- Functional front and back facing cameras
- Functional front and back facing flash
- Functional operating system
- Functional Touch / Face ID
- No FED lock / good ESN
- No Apple activation error (if applicable)
- No existing iCloud / Gmail / Android account
- No corporate supervision (MDM)
- Functional SIM reader
- Functional digitizer
- Functional network connectivity
- Functional proximity sensor
- Not blacklisted
- Not unrooted / jailbroken
- Functional accelerometer
- Functional screen rotation
- Functional vibration
- Functional volume lock buttons
- Functional flashlight
- Functional gyroscope
- Functional LCD
- OS compatibility
- Region built for
- Fully cleaned IMEI
Smartwatches Grading Scale
Differences by grades:
Smartwatches must meet all criteria in a grade in order to qualify for that grade
All smartwatches must meet the following criteria in order to qualify for SR:
- Fully physically cleaned and sterilized
- Functional body with no cracks, band switching; comparable bands provided as brand new product
- Functional camera with no cracks or issues with image, flash quality
- Functional digitizer / touch screen controls
- Functional GPS* / GNSS*/ GLONASS*
- Functional compass*, accelerometer*, gyroscope*, altimeter*
- Functional flashlight*
- Full hardware test
- Functional charging port
- Functional connectivity ports*
- Functional SIM reader*
- Functional speakers
- Functional SIM reader
- Functional vibration*
- Functional microphone
- Functional Wi-Fi
- Functional Bluetooth and pairing*
- Functional network connectivity*
- No activation/set-up error
- Functional operating system
- Launches as if new, and no existing iCloud / Fitbit account (“wiped”)
- No supervision software
- Not blacklisted
- Not unrooted / jailbroken
- Fully cleaned IMEI / ESN
- All functionality ready for appropriate geography of use
*When applicable
Tablets Grading Scale
Differences by grades:
Tablets must meet all criteria in a grade in order to qualify for that grade
All tablets must meet the following criteria in order to qualify for SR:
- Functional body with no cracks, all removable components / panels firmly in place
- Functional hinges*
- Functional power / lock / volume / other button
- Functional display (no dead pixels or screen burn) with no cracks
- Functional digitizer / touch screen controls / screen rotation
- Full hardware test
- Functional charging port
- Functional USB / Thunderbolt / other ports
- Functional card reader*
- Functional SIM reader*
- Functional keyboard with no stiff / sticky keys
- Functional keyboard backlighting*
- Functional trackpad*
- Not blacklisted
- Functional microphone
- Functional speakers
- Functional front- and back- facing cameras and indicator light*
- Functional gyroscope*
- Functional Wi-Fi
- Functional Bluetooth
- Functional network connectivity*
- No activation / set-up error
- Functional operating system
- Functional hard drive, cleaned of previous user files / reset
- Functional RAM (memory test)
- No existing iCloud / Gmail / Microsoft / other accounts
- No corporate supervision (MDM) or factory reset protection (FRP)
- Not unrooted / jailbroken
- Fully cleaned IMEI / ESN
*When applicable
Laptops & Netbooks Grading Scale
All laptops must meet the following criteria in order to qualify for SR:
- Functional body with no cracks, all removable components / panels firmly in place
- Functional hinges (not stuck, hold form)*
- Functional power / restart / hibernate / sleep buttons
- Functional display (no dead pixels or screen burn) with no cracks
- Functional digitizer* / touch screen controls* / screen rotation
- Full hardware test (e.g. BUrnInTest)
- Functional charging port
- Functional USB / Thunderbolt / Ethernet / HDMI ports
- Functional card reader*
- Functional SIM reader*
- Functional CD / DVD drive*
- Functional keyboard with no stiff / sticky keys
- Functional keyboard backlighting*
- Functional mouse / trackpad*
- Functional microphone
- Functional speakers
- Functional camera and indicator light*
- Functional Wi-Fi
- Functional Bluetooth
- Functional network connectivity*
- Functional Touch / Face ID*
- No activation error*
- Functional OS (reimaged if corrupted), currently supported by provider (e.g., Windows 10+, Mojave+) and appropriate CU (e.g., no Core Duo)
- No low CMOS battery
- Functional hard drive and data wiping, cleaned of previous user files
- System restore partition on hard drive (in case of crash)
- Hard drive checked for bad sectors*
- Functional NRM (memory test)
- Launches as if new, and no existing iCloud / Gmail / Microsoft / other accounts, no passcode lock
- No corporate supervision (MDM)
- Not blacklisted
- All functionality ready for appropriate geography of use
*When applicable
Desktops & All-In-Ones Grading Scale
Differences by grades:
Desktops & All-In-Ones must meet all criteria in a grade in order to qualify for that grade
All desktops / all-in-ones must meet the following criteria in order to qualify for SR:
- Functional body with no cracks, all removable components / panels firmly in place
- Functional power / restart / hibernate / sleep buttons
- Full hardware test (e.g., BurnInTest)
- Functional charging port
- Functional USB / Thunderbolt / Ethernet / HDMI ports
- Functional card reader*
- Functional SIM reader*
- Functional CD / DVD drive*
- Functional speakers
- Functional Wi-Fi
- Functional Bluetooth
- Functional network connectivity*
- No activation error*
- Functional OS (reimaged if corrupted), currently supported by provider (e.g., Windows 10+, Mojave+) and appropriate CPU (e.g., no Core Duo)
- No low CMOS battery
- Functional hard drive and data wiping, cleaned of previous user files
- System restore partition on hard drive (in case of crash)
- Hard drive checked for bad sectors*
- Functional RAM (memory test)
- Launches as if new, and no existing iCloud / Gmail / Microsoft / other accounts, no passcode lock
- No corporate supervision (MDM)
- Not blacklisted
- All functionality ready for appropriate geography of use
*When applicable
Video Gaming Grading Scale
Differences by grades:
Video game consoles must meet all criteria in a grade in order to qualify for that grade
All video game consoles must meet the following criteria in order to qualify for SR:
- Functional Wi-Fi*
- Functional Bluetooth*
- Functional microphone*
- Functional speakers*
- Functional cameras*
- Functional operating system / software
- No existing player account
- Fully erased and formatted hard drives*
- Working LAN ports
- Contains all required accessories to install and play*
- Grip accessory
- Docking station
- One controller
- Functioning Wi-Fi controller / Joycons / wired controllers*
- Functioning video output ports
- Not unrooted / jailbroken
- Functional screen rotation*
- Functional vibration controller / consoles*
- Functional volume & lock buttons
- Functional LCD
*When applicable
Audio Grading Scale
Differences by grades:
Headphones / home audio must meet all criteria in a grade in order to qualify for that grade
All headphones / home audio must meet the following criteria in order to qualify for SR:
- Headphones fully functional (with no distortion or loss in sound quality
- Functional Bluetooth*
- Functional microphone*
- Headphones should fully charge (applicable for Bluetooth / Airpods, etc.)
- Contains all required accessories*
- Charging cables
- New silicone caps
- Charging case
- Functioning volume, mute, and skip buttons
- Fully sanitized and cleaned
- Includes mounting hardware*
*When applicable
Smart Home & Surveillance Grading Scale
Differences by grades:
Security cameras / smart home audio must meet all criteria in a grade in order to qualify for that grade
All security cameras / smart home audio must meet the following criteria in order to qualify for SR:
- Functional camera
- Functional microphone
- Functional microphone and speakers*
- Functional Wi-Fi*
- Fully erased and formatted hard drives
- Contains all required accessories*
- Working lens and motion recording
- IP65 weather resistance
- All required mounting hardware (brackets, etc.)
- Functional night visioncapability
- Local storage capability*
- Required OS support (Windows, Android, etc.)
- Good quality video resolution
*When applicable