New conditions for pre-loved clothing have launched
Enhance the quality of your pre-loved clothing listings with our new item condition options.
What you need to know
We’ve expanded our item condition options for pre-loved clothing to enhance transparency in this category and make the selling and buying experience even better. The new item condition options provide you with a wider range of choices, making it easy for you to describe your item as accurately as possible.
3 new pre-owned conditions to choose from
Previously, when listing pre-loved clothing, you could only select ‘Pre-owned’ as the item condition. Now, you have three options to pick from: Pre-owned - Excellent, Pre-owned - Good and Pre-owned - Fair. The existing ‘New with defects’ condition has also been renamed to ‘New with imperfections’ for items that are unworn but with visible flaws.
Check out the table below for detailed descriptions of these conditions.
|
Condition Value |
Condition Description |
|
Pre-owned - Excellent |
Like new, previously worn, but with little to no signs of wear. This item has been previously worn, however, it‘s in excellent condition. Any signs of wear should be shown and described in your listing. |
|
Pre-owned - Good |
Gently used with light signs of wear and/or visible flaws. This item has been gently used but is in good condition. It may have a few signs of wear, but all imperfections should be shown and described in your listing. |
|
Pre-owned - Fair |
Significantly visible flaws, heavy signs of wear and/or missing or damaged components. This item has significantly visible imperfections and signs of wear. All imperfections should be shown and described in your listing. |
For more information, please visit our Conditions for pre-loved clothing page.
Benefits of detailed conditions for sellers
Build trust
Give your buyers a clear picture of an item’s condition so they can shop for pre-loved clothing with confidence.
Increase exposure
Help your listings stand out and appear in search results when buyers filter by condition.
Reduce returns
By being transparent about an item’s condition, you’ll help set expectations and reduce the likelihood of returns due to condition-related issues.
Next steps
Our updated item condition options are available for you to use when creating or updating your pre-loved clothing listings. Here are some important details you should know:
- All your existing ‘Pre-owned’ clothing listings have been automatically updated to ‘Pre-owned - Good’
- You’ll need to review any listings that’ve been changed to ‘Pre-owned - Good’ to ensure the condition accurately reflects each item
- If necessary, revise your listings to select the appropriate condition
If you use a third party provider to manage your listings, our new condition grading options are available through their tools. Please get in touch with them for more information and support
We recommend revising your listings as soon as possible to avoid unnecessary returns and ensure your listings appear in search results.
FAQs
For which categories are the new condition options available?
Our new condition options are available for pre-loved clothing in the following categories:
- Women's Clothing
- Men's Clothing
- Kids' Clothing
- Unisex Kids' Clothing
- Baby & Toddler
- Women's Vintage Clothing
- Men's Vintage Clothing
- Children's Vintage Clothing
- Specialty Clothing
- Fancy Dress & Period Costume
- Wedding & Formal Occasion
- World & Traditional Clothing
How do I revise my listings?
You can revise your listings from Selling Activity in My eBay or your Active listings in Seller Hub. You can also revise your listings in bulk using one of our bulk listing tools.
What happens if I don't update my existing listings with the new item conditions?
If you don't update your listings, inaccurate item conditions may reduce their visibility, as they could be filtered out when buyers search by condition. This might also lead to increased returns and negative feedback from buyers if the item doesn't match the listed condition, potentially affecting your seller standards. We recommend adding the correct condition for your listings as soon as possible.
What if an item that belongs under 'Pre-owned - Fair' gets updated to 'Pre-owned - Good'?
If you have items best represented as 'Pre-owned - Fair', we recommend updating them as soon as possible to avoid ‘item not as described’ returns. Please note that it’s your responsibility to ensure the correct item condition has been selected for your listings.
What if a buyer wants to return an item purchased before the new conditions became available?
If a buyer wishes to return a pre-loved clothing item bought before the new conditions became available, the item's condition will be assessed based on the condition options that were in place at the time of purchase.