Refurbished Program

What is the Refurbished Program?

Our “Refurbished” Program allows pre-qualified eBay sellers exclusive use of three refurbished item conditions (Excellent - Refurbished, Very Good - Refurbished and Good - Refurbished) on their listings; including subtitles, product descriptions, and titles. This is in addition to the existing Certified Refurbished item condition. This program currently applies to selected categories, but will be expanding to new categories throughout 2022.

 


To qualify to list with the new item conditions, sellers must meet a strict set of requirements. eBay will review your inventory and account to ensure they meet the program requirements.


Different requirements apply for sellers who are enabled to list with the Certified Refurbished item condition. For more information, visit our Certified Refurbished page

Some of the requirements to list with the new item conditions will include:

Item Requirements

All items listed with the above item conditions must:

  • be fully functional and be inspected, cleaned and tested by the seller
  • be shipped in new or original packaging
  • include original or brand-new accessories
  • adhere to the applicable item condition description and requirements (see below)   
  • include a 1-year seller provided warranty which is consistent with or in addition to the consumer guarantees available under the Australian Consumer Law


Service Requirements

All items listed with the above item conditions must offer:

  • 0-1 day handling time
  • free shipping, with an express shipping option
  • 30 day returns


Performance Requirements.

To be considered for listing with the above item conditions, sellers must meet the following performance metrics:

  • Buyer Feedback: >98.5% 
  • Significantly Not As Described (SNAD): <2.5% 
  • Stockout rate: <1.5% 
  • Late delivery rate: <6%
  • Item Not Received (INR): <0.8% 
  • Cases closed without seller resolution: <0.25% 
  • Return Rate: <8% 


*eBay may exempt sellers from one or more of the above requirements. Additional requirements, including contractual requirements, apply prior to final approval. Seller participation in the Refurbished Program is at eBay’s absolute discretion.

Program benefits

Minimise “Item not As Described” returns

1

Improve the visibility of eligible items

2

How it works

Once enrolled into the program sellers must accurately list items under 3 condition grades:

 

Excellent - Refurbished

  • All items are inspected, tested and cleaned by the eBay seller or a third party.
  • Appearance: Looks like new at first glance. No to minimal signs of use such as micro body scratches. No dents and no visible screen scratches. The Item may come in generic packaging with new or original accessories.
  • Functionality: Fully functional. Minimum 85% battery life.
  • Warranty: 1 year warranty provided by seller.

 

Very Good - Refurbished

  • All items are inspected, tested and cleaned by the eBay seller or a third party.  
  • Appearance: Some signs of use such as light body scratches. The item may come in generic packaging with new or original accessories.
  • Functionality: Fully functional. Minimum 80% battery life.
  • Warranty: 1 year warranty provided by seller.


Good - Refurbished

  • All items are inspected, tested and cleaned by the eBay seller or a third party.
  • Appearance: Moderate signs of use such as small scratches or dents that do not affect functionality. The item may come in generic packaging with new or original accessories.
  • Functionality: Fully functional. Minimum 80% battery life.
  • Warranty: 1 year warranty provided by seller.

Eligible Categories

The following categories are eligible to be listed with the “refurbished” condition:

  • Mobile & Smart Phones
  • Smart Watches
  • Tablets & eBook Readers
  • Laptops & Netbooks
  • Desktops & All-in-Ones
  • Video Game Consoles & Video Game Accessories (from June 2022)
  • Cell Phone Accessories (from June 2022)
  • Home Speakers & Subwoofers (from June 2022)
  • Portable Audio & Headphones (from June 2022)
  • Home Surveillance (from June 2022)
  • Smart Speakers Hubs & Accessories (from June 2022)
  • Vacuum Cleaners from (from September 2022)
  • Coffee, Tea & Espresso Makers (from September 2022)
  • Small Kitchen Appliances (from September 2022)
  • Cameras & Photo (from September 2022)
  • Outdoor Power Equipment (from September 2022)
  • Power Tools (from September 2022)

How to get involved

If you meet the program criteria and wish to participate, please email us at certifiedrefurbishedau@ebay.com to express your interest in the program. We will continue to look at adding more categories as the program evolves.